CASE study

Rialto: Transforming a Melbourne Icon Into the Pinnacle of Tenant Experience

The owners of the 25-year-old Rialto came to us with a list of challenges. They were facing rising competition from newer buildings - and were looking for new and innovative ways to attract new tenants and keep current ones happy. Specifically, they wanted to better understand who their tenants were, their exact needs, to improve communication, connect their entire community (tenants, retailers, management) and offer services / amenities to ultimately improve tenant stickiness.

Read on to find out how we tackled Rialto's challenges and built a flourishing community that now sits on the pinnacle of what's possible with tenant experience technology.

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“Before implementing Equiem, it was impossible to communicate with the entire community.Knowing what they really wanted and needed was incredibly difficult.”

Lorenz Grollo
Co-owner - Rialto

What's inside

Today 95% of Rialto is on their Equiem Platform, with over 3800+ users and 70%+ actively using it

Discover how we attacked each of Rialto's challenges and with a tailored tenant experience solution

Find out how Equiem has dramatically boosted tenant satisfaction and revenue generation for retailers

Read testimonials from Rialto's management, retailers and tenants about their experience with Equiem

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“Since the @Rialto Portal has come into play, I feel the sense of community, fun and connectedness has increased exponentially at Rialto. I’ve had so many conversations with my (jealous) friends about how I’ve ordered coffee and lunch to my desk, events I’ve attended (i.e. Mother’s Day massage while I was pregnant!) and they have been very impressed with our building’s community spirit. Keep up the amazing work!”

Tenant
Rialto

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