Manage work orders with one simple interface

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The Work Orders system is your complete ‘helpdesk’ solution. Provide timely resolutions and transparency to your tenant community while ensuring a cleaner building environment.

SIMPLE WORK ORDER USER EXPERIENCE

Make work requests easy and transparent

The Work Orders user interface is integrated with the Equiem mobile app, which means users can log requests and issues in moments – and easily track the progress of their requests.

FEATURES:
Set your own work order categories (e.g. ’electrical’,, ‘facilities’, etc)
Progressive workflow notifying user of request status
Interface allows attachment of images to requests
Requests can be attached to buildings, tenancies, facilities, areas, and floors
Provide transparency and peace of mind to tenants through prompt service and timely updates
Ideal for a wide range of use cases: cleaning, leaks, toilet paper shortages, electrical issues, elevator issues, and more
Streamlined Work ORDER MANAGEMENT

One system for work order management

To view, accept, process and complete work orders, your team only needs one simple back-end system. Actions cue automated responses to the user, so team members can focus on outcomes.

FEATURES:
Simple management and prioritisation of tasksdering of favourites
Actions cue progressive workflow on user ended push notifications
Configure work order categories (e.g. ‘electrical’, ‘facilities’, etc)
Set up customer-facing ‘Admins’ for added transparency
Easily resource and dispatch contractors and other personnel
CAPTURE WORK ORDER ANALYTICS

Enhance your work order process with data

The data captured and stored from the Work Orders system can help you streamline building operations and even save money.

FEATURES:
Build a business case for larger scale building improvements and refurbishments based on the most common recurring work requests
Streamline request workflows to remove barriers and inefficiences
More accurately determine the cost of facility and service downtimes
More accurately resource contractors and other staff
GO BEYOND WORK ORDERS

Customise requests to your needs

The design of our Work Orders system gives you the freedom to adapt it to your specific needs. Create and fulfil requests of all kinds.

FEATURES:
Access card requests
COVID-19 cleaning scheduling
Tasks for Concierge or front-of-house staff
Set up customer-facing ‘Admins’ for added transparency

Work Orders is just one part of the Equiem Plus product suite. Start with Equiem Core, then layer on modules (like Work Orders) that connect building operations and services to a single platform.

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