Equiem Privacy Policy | Equiem Tenant Experience Platform

What Personal Information Do we Collect?

The personal data we collect from you might include your:

Except as described in this Privacy Policy, we do not generally ask you to disclose any sensitive information (e.g., medical information, details of race, religious or political beliefs, data concerning sexual orientation or sex life or membership of a trade union, or genetic or biometric data) to us. If we do ask you to provide us with any sensitive information, we will normally ask for your explicit consent in order to process this information.

If you are a user of our Website

If you browse our website, create an account or request any information via our Website (in this section, "Website User" or "you"), we will use your personal information in the following ways.

We may process the following personal information relating to Website Users:	We may process Website Users' personal information for the following purposes:	What is the legal basis for us processing Website Users' personal information in this way:
Name; Email address; Additional personal information provided by you using forms on our website or via email Company name	To fulfil a Website User's requests for (or for information relating to) demos, products or services.To keep Website Users informed about their orders for demos, products or services.To contact Website Users when necessary or appropriate (for example to respond to emails, submissions, questions, comments, requests, and complaints, to send order confirmations, updates, security alerts, and support and administrative messages, and to provide customer service).	Your personal information will be processed in this way where this is necessary to fulfil a contract with you or to take steps at your request prior to such a contract being concluded.
Name; Email address; Company name	To ensure that we do not contact Website Users if they have asked us not to do so. We understand that some Website Users may prefer for us not to contact them with details of our products, services or promotions or those offered by third parties. We keep records of Website Users',marketing preferences in order to do this.	It is necessary for us to keep records of your marketing preferences,to comply with requirements of direct marketing laws to which we are subject.
Information collected by our website automatically, and through cookies and other technologies, alone and in combination with the types of data described above	We use cookies and similar technologies, on our Website and where this is necessary for us to operate them.,We may also use these technologies to track your usage of the Website so that we can improve our products and services. For more information, please see our Cookie Policy at https://portalname/cookies.	We will ask for your consent to process, your information in this way where this is required by applicable laws.Where we are not required to ask for your consent by law, we will only process your information for these purposes where this is necessary for us to perform a contract with you or take steps at your request prior to entering into a contract, for example where we need to set cookies to provide an online service that you have requested from us.
Name; Email address; Company name; Additional personal information provided by you using forms on our website or via email	To send Website Users promotional materials, including newsletters about our products, services or events, including invitations to participate in competitions or surveys.	We will ask for your consent to process, your information in this way where this is required by applicable laws.Where we are not required to ask for your consent by law, we will only process your information for these purposes where this is necessary for our own legitimate business interests.

If you are a user of our Portal

If you browse our website, create an account or request any information via our Website (in this section, "Website User" or "you"), we will use your personal information in the following ways.If you use our Portal to request products, services or information (in this section, "Portal User" or "you"), we will use your personal information in the following ways.

We may process the following personal information relating to Portal Users:	We may process Portal Users' personal information for the following purposes:	What is the legal basis for us processing Portal Users' information in this way:
Name; Email address; Postal address (including postcode); Telephone number (including mobile number); Date of birth; Payment information; Geolocation	To fulfil your requests for products, services or information, and to process your transactions.To keep you informed about your orders for products and services.To contact you when necessary or appropriate (for example to respond to your emails, submissions, questions, comments, requests, and complaints, to send you order confirmations, updates, security alerts, and support and administrative messages, and to provide customer service).To set up and manage your online account (for example, to send password reminders or notifications of changes to your customer account details).To process and resolve issues or complaints in relation to your transactions, and to keep you informed about your transactions.	We process your personal information in these ways where this is necessary for the purposes of fulfilling contracts to which you are a party, for example your contract of sale when you purchase a product or service through the Portal or take steps at your request prior to such a contract being concluded.
Name; Email address; Geolocation	To share this information with third party organisations providing products or services to people in your building or site in order for those third party organisations to fulfil your requests for products or services.	Your personal information will be processed in this way where this is necessary to fulfil a contract with you or to take steps at your request prior to such a contract being concluded.
Name; Email address	To ensure that we do not contact you if you have asked us not to. We understand that you may prefer for us not to contact you with details of our products, services or promotions or those offered by third parties. We keep records of your marketing preferences in order to do this.	It is necessary for us to keep records of your marketing preferences to comply with requirements of direct marketing laws to which we are subject.
Name; Email address; Payment information	To keep your payments safe and secure and protect against fraudulent transactions.To protect the security and integrity of the website and our business against illegal or fraudulent activity or misuse (including cyber attacks).	It is necessary in our legitimate interest to use your personal information for the purposes of ensuring security and protecting against illegal and fraudulent activity.
Information collected by our website automatically, and through cookies and other technologies, alone and in combination with the types of data described in this privacy policy.	To better understand you, your behaviour and your interests. We share this information with third party organisations in your building or site to help those organisations provide you with a more tailored service and improve their products and services generally. For example, this information is used to inform those organisations' product development choices and to send you tailored offers and promotions for products and services you are likely to be interested in. You have the right to opt out from these promotional messages at any time. For more information, see the section titled "Your right to withdraw consent to direct marketing".We also use these technologies to identify trends and interests of Portal Users in your building. We may then share these trends with third party organisations in your building and use these trends to inform the content of our communications with you (including marketing communications).	We will ask for your consent to process your information in this way where this is required by applicable laws.Where we are not required to ask for your consent by law, we will only process your information for these purposes where this is necessary for our own legitimate business interests in improving the quality of our products and services.
Name Email address Postal address (including postcode); Telephone number (including mobile number) Transaction history IP address	To send you promotional materials, including newsletters about our products, services or events. To send you promotional materials, including newsletters about products, services or events offered by third party organisations to persons in your building or site.To offer you opportunities to participate in competitions or surveys operated by us or third party organisations.You have the right to opt out from these promotional messages at any time. For more information, see the section titled "Your right to withdraw consent to direct marketing".	We will ask for your consent to process your information in this way where this is required by applicable laws.
Name; Telephone number (including mobile number); Information you provide us relating to your interests and skills.	Where you have asked us to make this information available to other Portal Users (for example, to allow them to contact you about a product or service that you offer or events or other activities you are running in their building), we will make this information visible to other Portal Users via the Portal so that they can contact you with enquiries and requests relating to your products, services or events.	Your personal information will be processed in this way where this is necessary to fulfil a contract with you or to take steps at your request prior to such a contract being concluded.

You have the following rights in connection with our processing of your personal data. If you wish to exercise one or more of these rights, please contact us with your request at privacy@getequiem.com

Your right to access the information we hold about you

You have the following rights in connection with our processing of your personal data. If you wish to exercise one or more of these rights, please contact us with your You may request access to the personal data we hold about you. Our file of your information will usually be made available to you within 30 days, although occasionally we may not be able to give you access to all the personal data we hold about you. For example, we may not be able to give you access if the information we hold includes both your personal data and the personal data of others and disclosing their information to you would adversely affect their rights.

Please note that if you request a copy of your data using electronic means (such as email), then we will provide a copy of your information in electronic form unless you ask us to do otherwise.

Your right to have your information corrected

You have the right to have incomplete or inaccurate personal information that we process about you rectified. Note that you can always make certain adjustments to certain personal information directly through your online account.

Your right to have your information deleted

You have the right to have incomplete You have the right to request that we delete personal information that we process about you. This right applies only in certain circumstances. For example, we are not obligated to delete your data where we need to retain it in order to comply with our legal obligations or to establish, exercise or defend legal claims.or inaccurate personal information that we process about you rectified. Note that you can always make certain adjustments to certain personal information directly through your online account.

Your right to object to us processing your personal data

Where the legal justification for our processing of your personal information is our legitimate interest, you have the right to object to such processing on grounds relating to your particular situation. We will abide by your request unless we have compelling legitimate grounds for the processing which override your interests and rights, or if we need to continue to process the data for the establishment, exercise or defence of a legal claim.

Your right to withdraw consent to processing

If you have consented to us processing your personal data for a particular purpose, you have the right to withdraw your consent at any time, free of charge, by contacting us. This includes cases where you wish to opt out from marketing messages that you receive from us (including marketing messages that we send on behalf of third party organisations). You can unsubscribe from marketing communications at any time by following the instructions in any individual message If you withdraw your consent to processing, we may still contact you in connection with your account, relationship, activities, transactions and communications with us.

Your right to have an electronic copy of your personal data transmitted (right to data portability)

Where we hold personal data about you with your consent or for the performance of a contract with you, you also have the right to ask us to provide you with the personal data we hold about you in a structured, commonly used and machine-readable format and, where technically feasible, to transmit that personal data to another organisation.

Your right to restrict processing of your data

You have the right to restrict our processing of your personal information where you believe such data to be inaccurate, our processing is unlawful or that we no longer need to process such data for a particular purpose, but where we are not able to delete the data due to a legal or other obligation or because you do not wish for us to delete it.

Your right to lodge a complaint with the local data protection authority

You have the right to restrict our processing of your perYou have the right to lodge a complaint with the local data protection authority if you believe that we have not complied with applicable data protection laws.

If you are based in the UK, the Information Commissioner's Office can be contacted as follows:
Telephone: +44 0303 123 1113
E-mail: casework@ico.org.uk
Website: www.ico.org.uk
Web-form: www.ico.org.uk/concerns/
Address: Water Lane, Wycliffe House, Wilmslow, Cheshire, SK9 5AF

If you are based elsewhere in the European Economic Area (EEA), please use this link for a list of local data protection authorities in the EEA countries in which we operate: https://edpb.europa.eu/about-edpb/board/members_en .sonal information where you believe such data to be inaccurate, our processing is unlawful or that we no longer need to process such data for a particular purpose, but where we are not able to delete the data due to a legal or other obligation or because you do not wish for us to delete it.

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