Hi Steven, thanks for taking time out of your busy schedule to have a chat with us!
First of all, can you tell us a little about your day-to-day activities at Equiem and how long you’ve been in your role?
I started with Equiem back in July 2015, almost a year ago, and I can tell you it’s never a boring day here! My day-to-day activities include looking after the finances, payroll, procurement, investor and shareholder relations, human resources, legal and contract negotiations.
Prior to joining the Equiem team, where has your career path taken you?
I started my professional career in Malaysia working for one of the big 4 accounting firms. Over the last 15+ years, I have been lucky to have worked across a variety of industries including not-for-profit, government bodies, corporate and start-ups. I have also been involved in capital raising and M&A activities. Whilst finance has always been my core competency, technology - especially SaaS is where my passion lies. What I enjoy the most is helping companies grow and improving their value!
I did my Bachelor of Commerce and Postgraduate Diploma with Monash University. I recently completed my EMBA with RMIT and the experience was fulfilling as you are able to work with great talents.
In your opinion, what makes a great CFO?
People have this perception that CFOs are hard-nose, numbers people who drive a hard bargain. Whilst it is necessary to be firm and practical, having good people skills and being able to connect with the market are important too.
In my view, a great CFO not only needs to be excellent on the traditional controllership, treasury and forecasting duties, but also needs to understand the company’s capability, business drivers and market conditions. These can be achieved by knowing your people, understanding the customer needs and having a support network that will provide valuable market insights. Once equipped with these hindsight, insight and foresight knowledge, a great CFO is then able to prepare the business to meet its short, medium, long term needs.
However you’re not just Equiem’s CFO, you’re also Head of Corporate Services. How do you manage such diverse roles?
First of all, keep calm!
Secondly, keep an open mind and don’t be afraid to ask for help or engage the right experts. I do get a lot of help from other teams. The culture here is amazing and people are always willing to take time out of their busy schedules to listen and provide assistance. Knowing when and what to outsource is also important.
A lot of my time is spent on planning and prioritising as it helps me to focus on getting the most important things done.
Is an entrepreneurial spirit and innovation integral to working at Equiem?
Absolutely! It’s the core value of Equiem.
What we do here at Equiem is pretty disruptive as we are developing a technology that transforms workplaces and changes the ways people connect. Whilst it may sound cool, it actually requires a lot of courage and thinking outside the box to go against the norm, to create something that is unique and effective and to convince people to adopt it by changing their behaviours and habits. There is constant experimenting and learning in order to get the right results.
I like to use the quote from Henry Ford when describing our entrepreneurial spirit and innovation - ‘If I had asked people what they wanted, they would have said ‘faster horses.’ After all, we are changing the world one sqm at a time.
What makes Equiem such a great place to work?
It has to be the great culture and passionate team. You feel great coming to work knowing that everyone is committed in making a great product and providing excellent services that add new level of convenience to people’s lives and help connect the community.
The results are tangible and it’s satisfying to see our customers enjoying the benefits and pleasant experiences that our Portals and Onsite Team bring.
You have previously defined your role as adding ‘value by linking technology to business outcomes’ - How does Equiem fit into this?
Great companies know how to drive greater profitability, efficiency and innovation by leveraging technology.
At Equiem, we help facilitate these outcomes by providing valuable data that help guide investment decisions and measure tenant satisfaction, streamlining and automating the management of building facilities and services and building an effective online marketplace for retailers to connect with their customers.
Equiem has recently been experiencing ambitious growth. What are the challenges of this? How are you future-proofing Equiem and what are your strategies for sustainable growth?
As a fast-growing company, one of our biggest challenges is recruiting the right talent in order to grow and execute on our strategies. We have been able to build up demand for our product and services, but ensuring that we have the right people to continually deliver quality work to our customers is a real challenge. Additionally for my role, the challenge is also to manage the cash flow and working capital requirement.
To future-proof Equiem, we must never lose sight of what the market and our customers need. At the same time, challenge the status quo and develop innovative solutions that will address the need and ultimately, building brand equity that our customers can be proud of.
I believe we can achieve this by keeping our employees motivated and inspire them to innovate, diversifying our offerings and taking a longer term view in developing solutions that are scalable.
Jobs, Gates, Bezos – who’s your personal tech hero?
Jobs - relentlessly focused with Bezos closely followed.
Outside of #equiemlyf, what do you look forward to most on weekends and in your spare time?
Spending time with my family, especially the kids. I also enjoy playing basketball, bike riding with my mates and upkeeping my saltwater aquarium!
Let’s finish up with some rapid-fire questions:
Next destination on your travel itinerary? Hong Kong
Apple or Microsoft? Apple
Favourite sports team? Los Angeles Lakers
Favourite song: Bruno Mars - ‘Uptown Funk’
Favourite inspirational quote: “If you're afraid to fail, then you're probably going to fail.”
Thanks for your time Steven!
Thank you! Please check your email to confirm.
Something's not right - please try again.
An exploration of why building managers should be garnering data about their building community if they want to please their current (and attractive prospective) tenants: including what you could learn from this data, and how to capture it with innovative technology and communication strategies.
Exploring the evolution of co-working in the 21st century, and how Equiem can help enable co-working through online skillshare, networking and transforming empty rooms into truly collaborative co-working spaces in your building.
Salta Properties’ business precinct in Melbourne’s Mulgrave, Nexus Corporate, will offer property management platform Equiem to its tenants, making it the first ever business precinct in Australia to adopt the software.
Investa Office Management (‘Investa’) has partnered with Proptech specialist Equiem to deliver a tenant engagement program nationally, expanding its role as an office manager and paving the way for a more connected and convenient workplace for the thousands who work in Investa buildings.
We’re delighted to present the newest addition to Equiem’s family, Natalie Clark! As Senior Platform Performance Manager, Natalie ensures our customers are satisfied with their experience in their buildings, which suit their workplace environment along with offer a sense of community to improve work/life balance.
Equiem now has a 10-desk private office in the newly opened WeWork 5 Martin Place, one of the only two WeWork locations so far in Australia. WeWork, a “platform for creators”, provides beautiful, collaborative workspaces with a big focus on fostering an active community - making it a perfect new home for our Sydney team.
For Equiem, fostering a diverse environment was never about being a ‘good corporate citizen.’ It was about gathering together the brightest, best and most passionate regardless of gender, sexual orientation or nationality.
Having a vibrant, engaged community in your building is important, as engaged tenants are more likely to stay and recommend your building to others. Building a community, however, doesn’t happen overnight. Learn the fundamental steps to engaging tenants in our guide.
All around the globe, technology is becoming more than just a tool that connects people - it's adding new levels of convenience and amenity to people's lives. It's more than just a network - it's a service provider. The big companies are finally catching up to the idea that the…
In 2014 we published over 4000 news posts and 6000 event posts. We also sent out over 680 newsletters. If content is king, going from three Equiem Portals to 20 in less than a year truly ended up in an epic Game of Thrones-like bloody battle. But, as in all…
As a company, Equiem provides various services - we activate buildings with an expert team of content creators and editors; we source retailers and manage the Portal Store; we work with our clients to help them help us shape our product and use our services; we run around telling people…
Bringing health and wellness into the workplace At Equiem Engage, what drives us is enriching the lives of tenants, solving their problems; being useful. We treat it as a privilege to be able to engage directly with thousands of these hard-working people every day.